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  • Phone 01543 300068
  • enquiry@thelisteningcentre.co.uk
  • Energy House, 35 Lombard Street, Lichfield, Staffordshire WS13 6DP
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Training

Developing your people

In order to succeed organisations are finding that learning is increasingly becoming an integral part of business strategy. Markets are ever-changing and it is the ability of people and organisations to learn and adapt that will determine their success. In order that learning contributes to business success it must be aligned to business objectives. This is why at The Listening Centre, rather than provide set courses – we LISTEN to YOUR needs – and design the training based on what YOU ask for.

Learning is in familiar surroundings which means you save on travel and accommodation costs. Role-plays and training scenarios can be adapted to mirror your business practices and environments. The aim is to match your organisation’s culture and needs – ensuring that the most up-to-date and relevant training methods for your environment are used.

In-Company training courses offer amazing value. As In-Company charges a daily rate this offers significant savings for any organisations that need to develop a group or groups of individuals.


Typical Core Focuses may include:

  • Effective communication
  • Developing Self-esteem and Assertiveness
  • Stress Management
  • Setting up an in-house mentoring scheme
  • Absence Management
  • Listening Skills
  • Conflict Resolution Skills
  • Change Management
  • Assertiveness at work
  • Self-Awareness
  • Emotional Intelligence
  • 1st Class Customer Service
  • Managing Grief in the workplace
  • Brief Solution Focused Therapy
  • Managing Trauma
  • Professional Presentation Skills
  • Time Management
  • Developing Resilience
  • Self Esteem for Peak Performance

The daily rate includes:

  • Tailoring to fit your requirements so that you get training that is high impact and organisation specific
  • All course materials for delegates on the day
  • Detailed course evaluation so that you can see the success of the learning event

Training methods may include:

  • Coaching of theoretical concepts/philosophies
  • Examine self-awareness and styles via exercises to highlight developmental needs
  • Case studies/role play
  • Tutor led group discussions/analysis
  • Video Clips
  • Relate theories to practical situations


Because we consistently deliver results to our customers at a level that exceeds their expectations - and ultimately results in repeat business, we know that for your peace of mind we can commit to a no questions asked satisfaction guarantee.

In the unlikely event you were unhappy with our services, we will work with you to find resolution to your issues. If our attempts are insufficient, or even if you do not want to try these options, we will refund 100% of the amounts paid to us - no questions asked.



Get in touch to see how we can help develop your staff.

Contact Us

testimonials

Annica Goodwin

Assistant Chief Executive

“The Listening Centre is exceptional in terms of their overall work ethic including reliability, confidentiality and professionalism whilst at the same time providing the authority with good value for money.”

Ian Williamson

Occupational Health Manager

“Having worked with The Listening Centre for over a year now, from day one they have been a pleasure to engage with in order to help us provide the essential support to our staff when needed.”

Dr Sarah Leighman

Head of Organisational Development

“We were consistently impressed by The Listening Centre’s expertise which has helped our Occupational Health and HR teams both resolve workplace conflicts, sustain attendance and get employees back to work.”

Cathy Pepper

HR Manager

“Lichfield District Council are proud to collaborate with The Listening Centre, who have been providing a first class, seamless welfare support solutions to our workforce since 2003.”

Louise Williams

Regional Education Manager

“Working with The Listening Centre was (and continues to be) an outstanding experience. Results speak for themselves with amazing outcomes they are our first point of contact for complex employee dispute resolution.”

Zoe Harris

Occupational Health Manager

“It’s a pleasure to work in partnership with The Listening Centre. They consistently provide a professional, confidential, and reliable service. Always approachable and available to respond to the needs of our organisation.”

Debbie Glasgow

Occupational Health Manager

“The Listening Centre provides an outstanding service and we consistently receive positive feedback from our employees. The entire team is accommodating, supportive, efficient and simply amazing!”

Stacey Deakin

Chief Personnel and Compliance Officer

“We’re proud of our long standing collaboration with The Listening Centre. The team are compassionate, friendly and helpful. The results speak for themselves and we’re grateful for such a reliable and trusted source.”

Sarah Greswolde

Mental Wellbeing Practitioner

“The Listening Centre is a valued part of our wellbeing provision. A reliable, flexible and proactive provider, always keen to work in partnership and genuinely invested in the quality of care they deliver.”

Wendy Jennings

Group HR Manager

“The Listening Centre has provided their full suite of services to us for many years. Their input is both accessible and value for money, keeping the majority of our employees in the workplace, rather than being off sick.”

Rosie Leach

HR Business Partner

“We’ve worked with The Listening Centre for a number of years and the service they provide has been invaluable, especially during the pandemic. It’s with great pride that we can offer the service to our employees.”

Helen Keenan

Former Headteacher/Principal

“We pride ourselves on the wellbeing of our staff. The Listening Centre’s an important additional support. Feedback is positive and the impact very powerful. I highly recommend TLC to employers who’re committed to looking after the health of their staff.”

Jane Selman

Head of HR

“We use The Listening Centre to provide counselling. Feedback is always positive. We highly recommend TLC to other employers. They offer a quality, confidential service that is good value for money.”