Cookies on the website. We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the website. However, if you would like to, you can change your cookie settings at any time. Continue

  • Phone 01543 300068
  • enquiry@thelisteningcentre.co.uk
  • Energy House, 35 Lombard Street, Lichfield, Staffordshire WS13 6DP
share




Critical Incident and Trauma Support

The Listening Centre provides speedy and effective response to personal, workplace, regional and national crisis. When a destabilising or tragic event occurs, support is available to all our customer organisations. Clinical management is available to consult with you by phone 24/7 to readily deploy the most appropriate clinical response.

A person’s ability to cope is put to the test when they are faced with significant change, trauma, loss and grief. At The Listening Centre we understand this; and we offer personalised and supportive Critical Incident Management.

The Listening Centre’s Critical Incident support, otherwise referred to as Psychological First Aid, provides professional, respectful care and support to individuals and teams following a stressful or traumatic event.


Why use Critical Incident and Trauma support?

The level of trauma that a person, or team, experiences can range greatly and depends on their own individual interpretation of the event and prior life experiences. This is why a tailored and personalised approach to Critical Incident Support is crucial to the safe and healthy return to work, and life, of an individual.

Our services are aimed at responding to the affected team, or individual, as soon as practical so that the risks of post-traumatic stress, and other stresses, are reduced.

What is Critical Incident and Trauma support?

At The Listening Centre, we follow a structured psychological first aid process for an individual, or group of employees, to discuss, reflect and provide support following: a critical incident, such as a death, accident or trauma; a redundancy; or difficult and sudden workplace changes.

The Benefits of Critical Incident and Trauma Support

Research shows that an individual’s motivation to remain at their workplace is greatly impacted by how much support they receive during times of significant change. Therefore, access to Critical Incident Support can be crucial to an employee’s level of workplace satisfaction and performance. Critical Incident Support can also provide the following benefits.

  • A safe and structured framework to discuss and work through challenging situations.
  • A forum for employees to voice the positive and negative effects of the situation.
  • Personalised support to help employees understand individual responses to an incident; and develop individual coping skills.
  • Strategies for moving forward, including how to support self and others.
  • Access to resources that enhance relaxation, clarity of thought and decrease stress around the situation.

Critical Incident Defusing is a crucial step following a sudden or traumatic event affecting individuals or a team. It not only ensures productivity is maintained following the incident, but also shows care and empathy by attending to staff concerns and wellbeing needs.

The Listening Centre’s Critical Incident Defusing services can be provided at your workplace, or at an alternative convenient location.



Get in touch to see how we can help support your staff.

Contact Us

testimonials

Annica Goodwin

Assistant Chief Executive

“The Listening Centre is exceptional in terms of their overall work ethic including reliability, confidentiality and professionalism whilst at the same time providing the authority with good value for money.”

Ian Williamson

Occupational Health Manager

“Having worked with The Listening Centre for over a year now, from day one they have been a pleasure to engage with in order to help us provide the essential support to our staff when needed.”

Dr Sarah Leighman

Head of Organisational Development

“We were consistently impressed by The Listening Centre’s expertise which has helped our Occupational Health and HR teams both resolve workplace conflicts, sustain attendance and get employees back to work.”

Cathy Pepper

HR Manager

“Lichfield District Council are proud to collaborate with The Listening Centre, who have been providing a first class, seamless welfare support solutions to our workforce since 2003.”

Louise Williams

Regional Education Manager

“Working with The Listening Centre was (and continues to be) an outstanding experience. Results speak for themselves with amazing outcomes they are our first point of contact for complex employee dispute resolution.”

Zoe Harris

Occupational Health Manager

“It’s a pleasure to work in partnership with The Listening Centre. They consistently provide a professional, confidential, and reliable service. Always approachable and available to respond to the needs of our organisation.”

Debbie Glasgow

Occupational Health Manager

“The Listening Centre provides an outstanding service and we consistently receive positive feedback from our employees. The entire team is accommodating, supportive, efficient and simply amazing!”

Stacey Deakin

Chief Personnel and Compliance Officer

“We’re proud of our long standing collaboration with The Listening Centre. The team are compassionate, friendly and helpful. The results speak for themselves and we’re grateful for such a reliable and trusted source.”

Sarah Greswolde

Mental Wellbeing Practitioner

“The Listening Centre is a valued part of our wellbeing provision. A reliable, flexible and proactive provider, always keen to work in partnership and genuinely invested in the quality of care they deliver.”

Wendy Jennings

Group HR Manager

“The Listening Centre has provided their full suite of services to us for many years. Their input is both accessible and value for money, keeping the majority of our employees in the workplace, rather than being off sick.”

Rosie Leach

HR Business Partner

“We’ve worked with The Listening Centre for a number of years and the service they provide has been invaluable, especially during the pandemic. It’s with great pride that we can offer the service to our employees.”

Helen Keenan

Former Headteacher/Principal

“We pride ourselves on the wellbeing of our staff. The Listening Centre’s an important additional support. Feedback is positive and the impact very powerful. I highly recommend TLC to employers who’re committed to looking after the health of their staff.”

Jane Selman

Head of HR

“We use The Listening Centre to provide counselling. Feedback is always positive. We highly recommend TLC to other employers. They offer a quality, confidential service that is good value for money.”