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  • Phone 01543 300068
  • enquiry@thelisteningcentre.co.uk
  • Energy House, 35 Lombard Street, Lichfield, Staffordshire WS13 6DP
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Workplace Mediation

Conflict between people is inevitable and it happens in every workplace. Sometimes disputes can escalate which leads to formal discipline or grievance cases. However, there is a way to resolve such issues amicably, fairly, confidentially and without a lot of time, cost, resources and lengthy formal procedures. Mediation is one of the business community’s best kept secrets as it is all about problem solving, talking through disagreements and resolving them to everyone’s satisfaction. With the help of our skilled Mediator, parties involved in the dispute work together to find out what is really going on and most of the time, come up with a solution to the problem themselves.

Here are six reasons to try mediation:

  • Mediation is fair and neutral. Parties have an equal say in the process and it is they, not the mediator who decide the terms of any agreement. There is no determination of guilt or innocence in the process.
  • Mediation saves time and money. Mediation generally occurs early in a dispute, and is usually completed in one meeting. With the average disciplinary or grievance costing £20k, mediation fees are considerably less and avoids the uncertainty of an employment tribunal.
  • Mediation is confidential. All parties sign a confidentiality agreement and information disclosed during mediation will not be revealed to anyone, including the employer unless agreed by all parties.
  • Mediation fosters cooperation and communication. Mediation provides a confidential setting where parties can openly discuss their views whilst promoting a problem-solving approach to complaints. With formal investigations, even if issues are dismissed, underlying problems may remain, affecting others in the workforce.
  • Mediation helps to discover the real issues in the workplace. Parties share information, which can lead to a better understanding of issues affecting them in the workplace.
  • With mediation, everyone usually wins. Independent surveys show that mediation is between 80-90% successful and over 90% of all respondents (including the commissioning organisation) would use mediation again.

    • The Listening Centre has an excellent reputation for professional integrity and a high standing with local employees and employers. We have an extensive and unique body of practical experience delivering workplace mediation and are quality assured through a programme of customer satisfaction research.



Get in touch to see how we can help resolve conflict in your organisation

Contact Us

testimonials

Annica Goodwin

Assistant Chief Executive

“The Listening Centre is exceptional in terms of their overall work ethic including reliability, confidentiality and professionalism whilst at the same time providing the authority with good value for money.”

Ian Williamson

Occupational Health Manager

“Having worked with The Listening Centre for over a year now, from day one they have been a pleasure to engage with in order to help us provide the essential support to our staff when needed.”

Dr Sarah Leighman

Head of Organisational Development

“We were consistently impressed by The Listening Centre’s expertise which has helped our Occupational Health and HR teams both resolve workplace conflicts, sustain attendance and get employees back to work.”

Cathy Pepper

HR Manager

“Lichfield District Council are proud to collaborate with The Listening Centre, who have been providing a first class, seamless welfare support solutions to our workforce since 2003.”

Louise Williams

Regional Education Manager

“Working with The Listening Centre was (and continues to be) an outstanding experience. Results speak for themselves with amazing outcomes they are our first point of contact for complex employee dispute resolution.”

Zoe Harris

Occupational Health Manager

“It’s a pleasure to work in partnership with The Listening Centre. They consistently provide a professional, confidential, and reliable service. Always approachable and available to respond to the needs of our organisation.”

Debbie Glasgow

Occupational Health Manager

“The Listening Centre provides an outstanding service and we consistently receive positive feedback from our employees. The entire team is accommodating, supportive, efficient and simply amazing!”

Stacey Deakin

Chief Personnel and Compliance Officer

“We’re proud of our long standing collaboration with The Listening Centre. The team are compassionate, friendly and helpful. The results speak for themselves and we’re grateful for such a reliable and trusted source.”

Sarah Greswolde

Mental Wellbeing Practitioner

“The Listening Centre is a valued part of our wellbeing provision. A reliable, flexible and proactive provider, always keen to work in partnership and genuinely invested in the quality of care they deliver.”

Wendy Jennings

Group HR Manager

“The Listening Centre has provided their full suite of services to us for many years. Their input is both accessible and value for money, keeping the majority of our employees in the workplace, rather than being off sick.”

Rosie Leach

HR Business Partner

“We’ve worked with The Listening Centre for a number of years and the service they provide has been invaluable, especially during the pandemic. It’s with great pride that we can offer the service to our employees.”

Helen Keenan

Former Headteacher/Principal

“We pride ourselves on the wellbeing of our staff. The Listening Centre’s an important additional support. Feedback is positive and the impact very powerful. I highly recommend TLC to employers who’re committed to looking after the health of their staff.”

Jane Selman

Head of HR

“We use The Listening Centre to provide counselling. Feedback is always positive. We highly recommend TLC to other employers. They offer a quality, confidential service that is good value for money.”