The Listening Centre provides speedy and effective
response to personal, workplace, regional and national
crisis. When a destabilising or tragic event occurs,
support is available to all our customer organisations.
Clinical management is available to consult with you by
phone 24/7 to readily deploy the most appropriate
A person’s ability to cope is put to the test when they are faced with
significant change, trauma, loss and grief. At The Listening Centre we
understand this; and we offer personalised and supportive Critical
The Listening Centre’s Critical Incident support, otherwise referred to
as Psychological First Aid, provides professional, respectful care and
support to individuals and teams following a stressful or traumatic event.
The level of trauma that a person, or team, experiences can range greatly
and depends on their own individual interpretation of the event and prior life
experiences. This is why a tailored and personalised approach to Critical
Incident Support is crucial to the safe and healthy return to work, and life,
of an individual.
Our services are aimed at responding to the affected team, or individual, as
soon as practical so that the risks of post-traumatic stress, and other
stresses, are reduced.
At The Listening Centre, we follow a structured psychological first aid
process for an individual, or group of employees, to discuss, reflect and
provide support following: a critical incident, such as a death, accident or
trauma; a redundancy; or difficult and sudden workplace changes.
Research shows that an individual’s motivation to remain at their workplace
is greatly impacted by how much support they receive during times of
significant change. Therefore, access to Critical Incident Support can be
crucial to an employee’s level of workplace satisfaction and performance.
Critical Incident Support can also provide the following benefits.
Critical Incident Defusing is a crucial step following a sudden or traumatic
event affecting individuals or a team. It not only ensures productivity is
maintained following the incident, but also shows care and empathy by
attending to staff concerns and wellbeing needs.
The Listening Centre’s Critical Incident Defusing services can be provided at
your workplace, or at an alternative convenient location.
Get in touch to see how we can help support your staff.