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  • Phone 01543 300068
  • enquiry@thelisteningcentre.co.uk
  • Energy House, 35 Lombard Street, Lichfield, Staffordshire WS13 6DP

MANAGING CHANGE

THE CHALLENGE:

With another impending re-structure about to take place, the HR Manager was mindful of just how de-stabilising the last re-structure was for staff at all levels and was keen to put a framework of preventative and supportive measures in place to both equip managers with insight and strategies as well as support employees through times of uncertainty.


THE APPROACH:

The organisation wanted to adopt an ‘Early intervention and Prevention’ approach to provide those facilitating the re-structure that they had confidence in their abilities to cope with the fall-out of what was to come. The HR Manager comments: “Having worked with The Listening Centre for many years, we had complete confidence that they would deliver a training course that was a best fit approach for our organisation”.


THE SOLUTION:

The Listening Centre worked closely with key stakeholders to design a psycho-educational course with particular emphasis on how people react to change as well as strategies for Middle and Senior Managers to provide support during the consultation period and beyond


THE RESULTS:

“Following the workshop and re-structure, the training proved invaluable, any situation our delegates faced provided an opportunity to draw on their training and put it into practice to great effect. The training proved to be a sound investment.”

testimonials

Annica Goodwin

Assistant Chief Executive

“The Listening Centre is exceptional in terms of their overall work ethic including reliability, confidentiality and professionalism whilst at the same time providing the authority with good value for money.”

Ian Williamson

Occupational Health Manager

“Having worked with The Listening Centre for over a year now, from day one they have been a pleasure to engage with in order to help us provide the essential support to our staff when needed.”

Dr Sarah Leighman

Head of Organisational Development

“We were consistently impressed by The Listening Centre’s expertise which has helped our Occupational Health and HR teams both resolve workplace conflicts, sustain attendance and get employees back to work.”

Cathy Pepper

HR Manager

“Lichfield District Council are proud to collaborate with The Listening Centre, who have been providing a first class, seamless welfare support solutions to our workforce since 2003.”

Louise Williams

Regional Education Manager

“Working with The Listening Centre was (and continues to be) an outstanding experience. Results speak for themselves with amazing outcomes they are our first point of contact for complex employee dispute resolution.”

Zoe Harris

Occupational Health Manager

“It’s a pleasure to work in partnership with The Listening Centre. They consistently provide a professional, confidential, and reliable service. Always approachable and available to respond to the needs of our organisation.”

Debbie Glasgow

Occupational Health Manager

“The Listening Centre provides an outstanding service and we consistently receive positive feedback from our employees. The entire team is accommodating, supportive, efficient and simply amazing!”

Stacey Deakin

Chief Personnel and Compliance Officer

“We’re proud of our long standing collaboration with The Listening Centre. The team are compassionate, friendly and helpful. The results speak for themselves and we’re grateful for such a reliable and trusted source.”

Sarah Greswolde

Mental Wellbeing Practitioner

“The Listening Centre is a valued part of our wellbeing provision. A reliable, flexible and proactive provider, always keen to work in partnership and genuinely invested in the quality of care they deliver.”

Wendy Jennings

Group HR Manager

“The Listening Centre has provided their full suite of services to us for many years. Their input is both accessible and value for money, keeping the majority of our employees in the workplace, rather than being off sick.”

Rosie Leach

HR Business Partner

“We’ve worked with The Listening Centre for a number of years and the service they provide has been invaluable, especially during the pandemic. It’s with great pride that we can offer the service to our employees.”

Helen Keenan

Former Headteacher/Principal

“We pride ourselves on the wellbeing of our staff. The Listening Centre’s an important additional support. Feedback is positive and the impact very powerful. I highly recommend TLC to employers who’re committed to looking after the health of their staff.”

Jane Selman

Head of HR

“We use The Listening Centre to provide counselling. Feedback is always positive. We highly recommend TLC to other employers. They offer a quality, confidential service that is good value for money.”