An effective EAP plays a critical role in motivating and supporting employees in their personal wellness and in building resilience to stress before it leads to health or productivity issues. By continually focusing on, and adapting to an organisation's needs, the right EAP can:
- Increase employee recruitment and retention
- Improve employee health and well-being
- Improve company productivity and performance
- Reduce health claims and missed workdays
- The integrated services and programs provided through an EAP result in reduced absenteeism and presenteeism, improving organisational performance. *
* John Mellor-Clark, Elspeth Twigg, Eugene Farrell & Andrew Kinder (2012) Benchmarking key service quality indicators in UK Employee Assistance Programme Counselling: A CORE System data profile (Counselling & Psychotherapy Research: Linking research with practice)
The findings from this study indicate the success of EAPs when it comes to engaging with and matching client problems with relevant and appropriate counsellors, as well as.
Recovery and improvement rates – 70% of EAP clients are demonstrably shown to recover or improve following their counselling intervention. This level of recovery and improvement is on a par with interventions in primary care settings.
Access to therapy services – 92% of EAP clients were accepted for treatment in just nine days, on average. In a primary care setting, waiting times for treatment average two months (or 64 days).
Clinical distress – 88% of clients presenting to EAPs scored above clinical cut-off level, which means they were similar to NHS out-patients. It demonstrates EAPs are seeing and supporting clinical cases.
EAP treatment completion – 80% of EAP clients were estimated to have completed their counselling intervention.
Number of counselling sessions attended – on average, EAP clients attended four treatment sessions. 95% of clients attended six sessions which compares notably with NHS primary care services where 23% of patients attend four treatments or less.