The Listening Centre

Phone: 01543 300068

Dispute Resolution & Mediation

It is only a matter of time until most public and private organisations will have written in mediation into their personnel policies to establish more effective dispute resolution procedures.

What is Workplace Mediation?

Workplace Mediation is a voluntary process where two or more parties agree to attend a meeting facilitated by an impartial mediator. The purpose of the meeting is to explore the issues of a difficult relationship in the workplace. Any meetings are confidential and any agreement at the end is directed by the two or more parties involved.

How it works

The mediation process will most commonly involve three facilitated meetings. One each with the individual parties followed by a joint meeting where the parties involved can explore the issues with the hope of coming to an agreement for the future.

Benefits of Workplace Mediation

  • Less costly (ie financially, management & HR time, employee stress & effects of an unproductive working environment)
  • It is quick to set up, normally taking no more than two days
  • More productive: more likely to give those involved the outcomes they want
  • More constructive: helps restore working relations rather than destroy them
  • Maintains confidentiality
  • Success rate of over 80% (CIPD survey)


Our aim is to help you progress your situation to a satisfactory conclusion. We will be happy to provide you with an attractive and competitive no obligation quotation.

If you are interested in finding out more about accredited workplace mediation services please call Sharon McCormick on 01543 300068 or use our contact us form.


Testimonials from Clients