The Listening Centre

Phone: 01543 300068

Critical Incident Stress Debriefing

Summary of Service

Accidents happen…it's just the way the world is. How we deal with them differs from person to person, organisation to organisation. However, you don't need to face these challenging times on your own; help is available for employers and employees alike. The Listening Centre delivers specialist Post Trauma Support / Critical Incident Management on a national basis.

Onsite Support

We will be onsite, typically within 24 to 48 hours to deliver a specialist group counselling debriefing. However, as an organisation you will have immediate access to 24 hour telephone support to assist you with the management of the incident.

Follow Up Support

If an individual requires follow-up counselling, we are able to provide structured telephone counselling or indeed face to face counselling across the UK.

We are available to respond and help in dealing with any critical event or crisis that affects members of your organisation. A critical event is any unusual event which is considered outside the range of ordinary human experience and causes an intense reaction. It is also any incident which has a stressful impact sufficient to overwhelm the usually effective coping skills of a group or individual. Some events that may provoke an intense stress reaction are; an unusual, unexpected, tragic injury or death, an act or threat of violence or an accident or natural disaster.

Critical Incident Stress Debriefing (CISD) is a facilitator-led group process conducted soon after a traumatic event with individuals who are considered to be under stress from trauma exposure. The main aim of CISD is to specifically prevent, limit or alleviate the onset of Post Traumatic Stress Disorder (PTSD) following exposure to such an incident.

Research on the effectiveness of applied critical incident debriefing techniques has demonstrated that individuals who are provided CISD within a 24-72 hour period after the initial critical incident experience less short-term and long-term crisis reactions or psychological trauma (Mitchell, 1988; Young, 1994). CISD enables participants to understand that they are not alone in their reactions to a distressing event, and provides them with an opportunity to discuss their thoughts and feelings in a controlled, safe environment – facilitated by specialised professionals.

What Can be Done?

We can respond quickly to crises, traumatic situations and organisational emergencies. Two kinds of debriefing are available:

Group Debriefing:

Debriefing entails a group meeting where trained counsellors assist those involved in a critical incident to talk about their thoughts, actions and reactions to an event. Its purpose is to provide a structured group setting in which people can learn about the normally expected behaviours, thoughts and feelings that follow a stressful event. It is also an opportunity for participants to learn ways to manage stress symptoms and to realise that they are not alone in experiencing stress reactions. Participation in a debriefing session is strictly voluntary and confidentiality will be maintained.

Individual Debriefing & Counselling:

By working with a us, employees can debrief the personal impact of the crisis. Putting the emotional, physical, and intellectual pieces together in a therapeutic setting can help them recover more quickly so that they can focus on the priorities of their role within the organisation. Although we try to respond to urgent requests, an 'immediate' intervention is unlikely. It can sometimes take hours, or even a day to organize a formal debriefing. However, in the interim, we will endeavour to create as much support as possible for you and those directly affected by the trauma.

Please contact us for further details.